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Al Qusais Police Station is a comprehensive, silver-classified Dubai Police branch on Beirut Road in Al Twar Fifth, Deira, Dubai. It operates 24 hours a day for emergencies and general reporting, and functions as a key hub for security, traffic, and administrative services across Eastern Dubai. Here’s everything you need in one place address, contact numbers, hours, services, and how to actually get things done there.
Key Information
| Detail | Information |
|---|---|
| Address | Beirut Rd, Al Twar Fifth – Al Twar 5, Dubai, UAE |
| Emergency line | 999 |
| Non-emergency / general inquiries | 901 |
| Direct line | +971 4 606 1600 |
| International helpline | +971 4 609 9999 |
| mail@dubaipolice.gov.ae | |
| Operating hours | Open 24 hours, every day |
| Nearest metro | Al Qusais Metro Station (Green Line) |
| Nearest bus stops | Qusais, Police Station 1 & 2 |
Al Qusais Police Station Location on Map
Where Exactly Is Al Qusais Police Station?
The station is located along Beirut Road (D62), inside the Al Twar Fifth sub-community, which most residents still refer to informally as Al Qusais 2. It’s a short walk from Al Qusais Metro Station and sits close to Al Qusais Health Centre and several residential towers, which is why it’s easy to spot once you’re on the right street even without GPS.
If you’re driving, the fastest approaches are from Al Nahda Road, Tunis Road (D93), or Sheikh Mohammed Bin Zayed Road (E311). Google Maps and Apple Maps both list it correctly, and it also appears under its Arabic name, مركز شرطة القصيص, on local directory sites worth knowing if you’re asking a taxi driver in Arabic.
Contact Numbers — And Why You’ll See Different Ones Online
You may come across at least three different phone numbers attributed to Al Qusais Police Station across various sources, a local line, an older listing, and a general customer-service number. For anything that actually matters, skip the individual station number and use Dubai Police’s centralized lines instead:
- 999 — life-threatening emergencies, active crimes, accidents with injuries
- 901 — everything else: general inquiries, certificate status, complaints, guidance on which service window to use
- +971 4 609 9999 — if you’re calling from outside the UAE
Dubai Police centralized its call routing years ago specifically so residents don’t need to memorize station-specific numbers, and 901 will connect you to the relevant department directly if your query is location-specific. If you do want a direct line, +971 4 606 1600 is the number most consistently listed by mapping platforms as of 2026, but treat 901 as your default.1 as your default.
Operating Hours: What “Open 24 Hours” Actually Means Day to Day
That round-the-clock listing holds for emergency response, report filing, and the SPS self-service kiosks there’s no day or hour where the station goes fully unstaffed.
Where it gets more nuanced is administrative counters certificates, document attestations, and similar paperwork-heavy services. These are typically handled by staff working standard shift patterns, so while someone is always on-site around the clock for reports and emergencies, non-urgent paperwork tends to move fastest during daytime and early-evening hours rather than at 3 AM. If your visit involves a certificate or multi-step application, calling 901 first to confirm the right time to come in for that specific service will save you a wasted trip the 24-hour listing means the doors are open, not that every service window is fully staffed at every hour.
Services Offered at Al Qusais Police Station
This branch is a full-service station, not a satellite office meaning most things you’d need from any Dubai Police center are available here without being redirected elsewhere.
Criminal and security services
- Filing formal complaints and criminal reports
- Reporting cybercrime, online scams, and financial fraud
- Requesting a Dubai Police Clearance Certificate (good conduct certificate)
- Domestic dispute mediation and community policing support
Traffic services
- Registering minor traffic accident reports
- Processing collision details for insurance claims
- Traffic fine inquiries and payment support
Certificates and permits
- Lost item certificates (for insurance, banking, or replacement documents)
- Good conduct / no-objection certificates
- Local permits, including night-work and security-related approvals
Smart Police Station (SPS) self-service Al Qusais Police Station has a dedicated Smart Police Station kiosk area where you can complete over 30 services digitally from fine payments to certain certificate requests without waiting for a counter. It’s worth using if your task is on the SPS list, since the queue for human-staffed counters tends to be longer during midday hours.
What separates this branch from some newer, fully automated locations is that it has deliberately kept full in-person support running alongside the digital kiosks. If you’re not comfortable navigating a self-service screen, or your case needs a human explanation, that option hasn’t been phased out here the way it has elsewhere.
How to Actually File a Report Here — Step by Step
Most guides stop at “you can file a report.” Here’s what the process looks like in practice.
1. Decide urgency first. Anything involving danger, injury, or an active crime goes through 999, not a station visit police will dispatch to you.
2. For non-urgent reports, choose your channel. You have three real options: the Dubai Police app (fastest for straightforward cases like lost items or minor traffic incidents), the SPS kiosk on-site, or an in-person counter if your case needs explanation or supporting documents reviewed by an officer.
3. Bring identification. Your original Emirates ID, or a valid passport if you’re a tourist or new resident without an Emirates ID yet. Photocopies alone are usually not accepted for identity verification.
4. Register at the reception desk. You’ll be issued a token number and directed to the relevant department traffic, criminal investigation, or certificates.
5. Get your reference number. Whatever you file, you should leave with (or receive by SMS) a case or transaction number. Keep this it’s what you’ll quote if you call 901 later to check status.
For police clearance certificates specifically, the process usually moves faster if you apply through the Dubai Police app first and use the station only to submit biometric or physical documentation if the app requests it, this cuts down significantly on in-person wait time.
What to Bring — Don’t Get Turned Away
- Original Emirates ID (residents) or original passport with valid visa page (tourists/new arrivals)
- Any reference numbers from prior online applications
- Vehicle registration and insurance documents, if your visit is traffic-related
- A UAE-registered mobile number, since most services send SMS confirmations
Al Qusais Police Station Nearest Metro
The closest metro stop is Al Qusais Metro Station on the Green Line, roughly a five-minute walk or a very short taxi ride from the station entrance. It’s the fastest way in if you’re coming from central Dubai or Sharjah without a car you exit the station, cross onto Beirut Road, and the building is easy to spot from street level.
If Al Qusais Metro Station isn’t convenient from where you’re starting, Al Nahda and Dubai Airport Free Zone (DAFZA) stations both also on the Green Line sit a short taxi ride away and work as backup options during peak hours when the nearer station gets crowded.
Getting to Al Qusais Police Station
By metro: Al Qusais Metro Station (Green Line) is the nearest stop see the Nearest Metro section above for the fastest transit route in.
By bus: Local RTA bus routes stop directly outside at the “Qusais, Police Station 1” and “Police Station 2” stops genuinely the most convenient option if you don’t have a car.
By car: The station fronts Beirut Road, easily reached from Al Nahda Road, Tunis Road, or Sheikh Mohammed Bin Zayed Road. On-site public parking is available, and valet service operates during busier daytime hours.
What to Expect When You Visit
Midday on weekdays (roughly 11 AM–2 PM) tends to be the busiest window, largely driven by traffic-fine and certificate requests. If your matter isn’t urgent, early morning right after opening or the evening hours before 10 PM tend to move faster. Staff at Al Qusais Police Station generally handle both English and Arabic without issue, and translation support is available for other major languages spoken widely in the area, though it’s worth calling ahead if you specifically need one.
Common Mistakes People Make
- Showing up without the Emirates ID or passport — staff can’t proceed on identity-dependent services without it, no exceptions.
- Assuming the station number found online is current — as covered above, several listed numbers are outdated; 901 is the reliable route.
- Trying to resolve non-urgent matters through 999 — this ties up emergency lines and gets redirected anyway.
- Skipping the Dubai Police app before visiting — many certificate and permit requests can be pre-submitted online, turning a counter visit into a quick document drop-off instead of a full application.
Frequently Asked Questions
Is Al Qusais Police Station open 24 hours?
Yes, every day of the week see the Operating Hours section above for the full picture on counters vs. round-the-clock reporting.
Can I complete everything online, or do I need to visit in person?
Many services fine payments, some certificate requests, status checks can be finished entirely through the Dubai Police app. In-person visits are mainly needed for identity verification, biometric submission, or cases requiring an officer’s review.
Do I need an appointment, or can I just walk in?
Walk-ins are accepted for most services. Pre-booking through the app can shorten your wait for certificate-related requests, but it isn’t mandatory.
Can tourists use services here?
Yes. Tourists can file reports, request certain certificates, and get assistance using a valid passport in place of an Emirates ID.
Is there a fee for police clearance or good conduct certificates?
Yes, a service fee applies and is paid as part of the application, either through the app before your visit or at the counter if you’re applying in person.
In which district of Dubai is Al Qusais located?
Al Qusais falls within the Deira area of eastern Dubai, bordering the Emirate of Sharjah. It sits alongside neighboring communities including Al Twar, Al Nahda, and Muhaisnah.
